Question 1

When will I receive my order?

Accepted Answer

We guarantee same-day shipping for orders arriving before 12pm.
In these cases, the product should be delivered the next day (barring any shipping issue). Orders received after 12 p.m. will be delivered within 48 hours. Shipping to the Madeira and Azores archipelagos takes an average of 3 to 5 business days.

Question 2

How can I change or cancel an order?

Accepted Answer

If you need to change any details about your order, please contact us via our customer support line 219200702 or email geral@phytoval.pt.

Question 3

How can I use a promotional code?

Accepted Answer

Select the products you wish to purchase. When you view your cart, in the bottom right corner, you'll find the space to enter the promotional code.

Question 4

What are the conditions for returning a product?

Accepted Answer

You may return any item up to 15 days after delivery. To do so, the item must be in perfect condition and include all components, accessories, and packaging. If the reason for return is damage during transportation, you must file a claim within 48 hours of delivery.

Question 5

How is the refund made?

Accepted Answer

In the event of a return, the refund of the purchase amount will be made after validation that the return conditions described above have been met. The refund will be made by bank transfer.

Question 6

What payment methods can I use?

Accepted Answer

You can pay by Credit/Debit Card, Paypal, Apple Pay, Google Pay or cash on delivery.

Frequently Asked Questions