Frequently Asked Questions

We guarantee same-day shipping for orders arriving before 12pm.

In these cases, the product should be delivered the next day (barring any shipping issue). Orders received after 12 p.m. will be delivered within 48 hours. Shipping to the Madeira and Azores archipelagos takes an average of 3 to 5 business days.

If you need to change any details about your order, please contact us via our customer support line 219200702 or email geral@phytoval.pt.

Select the products you wish to purchase. When you view your cart, in the bottom right corner, you'll find the space to enter the promotional code.

You may return any item up to 15 days after delivery. To do so, the item must be in perfect condition and include all components, accessories, and packaging. If the reason for return is damage during transportation, you must file a claim within 48 hours of delivery.

In the event of a return, the refund of the purchase amount will be made after validation that the return conditions described above have been met. The refund will be made by bank transfer.

You can pay by Credit/Debit Card, Paypal, Apple Pay, Google Pay or cash on delivery.